Vi har sendt redaktionens Morten afsted for at finde ud af hvordan det er at rejse fra Brooklyns inderste artsy-kvarter til det stille og meget rolige Minneapolis i midtvesten.
oid1175
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Take a look at your keyboard. Imagine, if you must, that the row of keys that strings qwerty is “py instead. Weird? Ask Mr. Pind about that. He’s switching.
oid1174
Der er kun fire piger i København. Hellerup-tøser, jyske piger, forstadspiger, og de ægte københavnere. Sidstnævnte tager i øvrigt ingen fanger.
oid1173
An entry in a diary (such as a date or a set of initials) or a name and address in your address book, which you haven’t the faintest idea what it’s doing there.
oid1172
Svaret finder vi på unionens hjemmeside.
oid1171
Sent: 7. juli 2005 14:11
To: Staff DK
Subject: Heaps of coke now in one of the cokemachines. Will be cool soon.
After a short discussion, (cross-legged, in circle) our little department agreed that we don’t need drugs to be cool. We then went back to work.
oid1170
In a very white room a very tall guy was talking. He briefed customer service and sales reps on a few changes in the user interface following the roll-out of a new shiny product. A sales person interrupts the presentation.
He was right, it is confusing. To him. But using the technical term is ramming our world into our user’s throat. That’s not polite.
Uh. I really hope it turns out I was right when we launch the thing. Anyway, I just made a fine bridge to talking about polite software. To find out how technical terms are impolite, let’s look at what polite software is about.
So, according to Cooper’s points, how is using technical terms not polite? It isn’t. Mark Hurst is not into these lists. Instead, he talks about a certain mindset. Over to you, Mark
What’s essential here is the ability to seek the best interests of someone other than yourself. It happens to make good business sense; in fact I believe that this is the mindset that will define the winners throughout the next several decades of business.
But keep in mind that customer experience at its heart is a posture, an attitude, a single core belief – and not a long set of rules, methods, tactics, or pseudo-academic frameworks. This core belief – that the customers’ needs should drive the company’s direction – is the “hook” on which everything else hangs: the methods you use, the tactics you learn and apply.
So. Assuming “both” is not an option: Do we need polite software or designers that are empathetic. There’s a hidden point somewhere in that sentence (and it’s not the missing question mark, it slipped, that’s all)
oid1169
